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Customer Care Agent in English

Contract - Full Time

Remote

About our work culture

We are a new company striving to create value and innovation for our community, starting with our talent and professionals that will extend to our clients. To do it, we Link people with ideas and opportunities allowing them to Xplore new possibilities, passions and resources so they can Discover solutions and new ways to serve people all around the world.

About the Role

You will be part of an international creative team representing one of our clients to ensure the best experience. A Customer Care Agent, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems our customers' accounts might face accurately and efficiently. 


The best Customer Care Agents are genuinely excited to help customers. They love to talk and understand the value of good communication skills. Problem-solving also comes naturally to Customer Care Agents. They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints. 


The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. 

About you

  • Energetic, positive, resourceful and have a strong sense of entrepreneurship

  • Proven customer support experience or experience as a Customer Care Agent 

  • Strong phone contact handling skills and active listening 

  • Customer orientation and ability to adapt/respond to different types of characters 

  • Problem solver, willing to find solutions in an efficient manner 

  • Organisation skills, ability to track issues and how they have been resolved 

  • Excellent communication and presentation skills, fluency in English 

  • Patient, empathetic, and passionately communicative. 

  • Ideally based close to US Timezone 

  • Knowledge of Intercom and Salesforce would be a plus 

Main Assignments

  • Manage large amounts of incoming emails & chats with prompt time to answer 

  • Identify and assess customers’ needs to achieve satisfaction 

  • Transfer requests to the right internal stakeholder and track case resolution along the 

  • way 

  • Ensure efficient case tracking using our internal tools (Intercom / Salesforce) 

  • Provide accurate, valid, and complete information by using the right methods/tools 

  • Handle customer complaints, provide appropriate solutions and alternatives within 

  • the time limits; and follow up to ensure the resolution 

  • Follow communication procedures, guidelines, and policies 

  • Take the extra mile to engage customers 

  • Build sustainable relationships and trust with customer accounts through open and 

  • interactive communication 

Compensation & Benefits


  • The monthly fee will depend on your experience, portfolio and seniority.

  • Work remotely and earn in USD

  • Join a professional and diverse team working with one of our international clients

  • Contribute to the achievement of our purpose to empower more creators

  • Focus on your craft and forget about the administrative hassle of directly dealing with the client

Equality and Respect

We are an Equal Opportunity Employer and are committed to promoting diversity, equity and inclusion in our workplace. We believe that each individual should be treated with respect and dignity and that everyone has the right to work in an environment free from discrimination and harassment that provides opportunities and ownership for all creators.

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