About our work culture
We are a new company striving to create value and innovation for our community, starting with our talent and professionals that will extend to our clients. To do it, we Link people with ideas and opportunities allowing them to Xplore new possibilities, passions and resources so they can Discover solutions and new ways to serve people all around the world.
About the Role
You will be part of an international creative team representing one of our clients to ensure the best experience. A Customer Care Agent, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems our customers' accounts might face accurately and efficiently.
The best Customer Care Agents are genuinely excited to help customers. They love to talk and understand the value of good communication skills. Problem-solving also comes naturally to Customer Care Agents. They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
About you
Energetic, positive, resourceful and have a strong sense of entrepreneurship
Proven customer support experience or experience as a Customer Care Agent
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Problem solver, willing to find solutions in an efficient manner
Organisation skills, ability to track issues and how they have been resolved
Excellent communication and presentation skills, fluency in English
Patient, empathetic, and passionately communicative.
Ideally based close to US Timezone
Knowledge of Intercom and Salesforce would be a plus
Main Assignments
Manage large amounts of incoming emails & chats with prompt time to answer
Identify and assess customers’ needs to achieve satisfaction
Transfer requests to the right internal stakeholder and track case resolution along the
way
Ensure efficient case tracking using our internal tools (Intercom / Salesforce)
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within
the time limits; and follow up to ensure the resolution
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Build sustainable relationships and trust with customer accounts through open and
interactive communication
Compensation & Benefits
Monthly salary is USD$600
Equality and Respect
We are an Equal Opportunity Employer and are committed to promoting diversity, equity and inclusion in our workplace. We believe that each individual should be treated with respect and dignity and that everyone has the right to work in an environment free from discrimination and harassment that provides opportunities and ownership for all creators.